FAQ

Frequently Asked Questions 

1. What products do you offer?
We offer a wide range of cat-related products, including food, toys, grooming supplies, bedding, litter, and accessories. Whether you're looking for high-quality cat food or stylish scratching posts, we have something for every feline friend.

2. How do I place an order?
To place an order, simply browse our website, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and complete your purchase.

3. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

4. How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's status on our website or the carrier's website.

5. What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. To initiate a return, please contact us at info@thecatlounge.shop with your order number and reason for the return.

6. Do you ship internationally?
Yes, we ship internationally! We have eight international warehouses that can handle shipments to the UK and other destinations. Please check our shipping policy for specific details on availability and delivery times to your location.

7. How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method chosen. Generally, orders are processed within 1-2 business days, and delivery times range from 3-7 business days for standard shipping.

8. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible at info@thecatlounge.shop. Once an order is in processing or has been shipped, we may not be able to make changes.

9. Do you offer gift cards?
Yes, we offer gift cards that can be purchased and redeemed on our website. They make a perfect gift for any cat lover!

10. How can I contact customer service?
For any questions or concerns, you can reach our customer service team by email at info@thecatlounge.shop. We strive to respond to all inquiries within 24-48 hours.

11. Are your products safe for cats?
Yes, we prioritize the safety and quality of our products. All items are carefully selected and tested to ensure they meet high standards for pet safety.

12. Do you offer any discounts or promotions?
We occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and special offers.